Category Archives: Technical Management

The Pattern of Great Leadership – Simon Sinek

Posted in General, leadership, Motivation, Technical Management | Tagged , , , , , | Leave a comment

Is a College Degree the Right Credential for Business?

As a manager I spent a fair amount of time hiring and training entry level candidates.  In the tech world we are not as picky about college degrees as in some other industries because technical skills can be acquired through … Continue reading

Posted in General, Hiring, leadership, Staff Development, Technical Management | Tagged , , , , | 2 Comments

5 Tips for Presenting to Senior Management

Communicating with management can be challenging. Find out how to deliver your message for maximum effect. Continue reading

Posted in Communication, General, Setting Goals, Technical Management, Transition to Management | Tagged , , , , , , , , , , | Leave a comment

Managing Remote Teams

Strategies for managing remote teams – a discussion of the benefits and pitfalls of implementing a flexible work environment. Continue reading

Posted in Communication, Delegation, General, leadership, Staff Development, Team Building, Technical Management, Tools | Tagged , , , , , , | 2 Comments

Row Row ROWE Your Team

In 2007 Best Buy implemented a Results Only Work Environment or ROWE. They took the bold step of allowing their employees to work when they wanted, where they wanted, and to measure only the results and not the time spent in the office. The result? 40% more productivity, and a 90% reduction in voluntary turnover. Is a ROWE for you? Continue reading

Posted in Building Relationships, Coaching, Communication, Delegation, General, leadership, Motivation, Rewards and Incentives, Setting Goals, Staff Development, Team Building, Technical Management | Tagged , , , , , , , , , , , | 2 Comments

Managing Conflict Part 2 – 6 Steps to Defuse a Client Crisis

Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity. Continue reading

Posted in Client Management, Conflict Management, Technical Management | Tagged , , , , , , , | 1 Comment

Managing Conflict Part 1 – If I have to stop this office…

Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner. Continue reading

Posted in Communication, Conflict Management, General, Staff Development, Technical Management | Tagged , , , , , , , , , | 2 Comments

IT Resources for Non-Profits

Non-profit organizations are often challenged with finding low cost or free tools and resources to help them communicate. This list includes some great options to help organizations leverage technology to help them focus on their missions. Continue reading

Posted in Communication, Technical Management | Tagged , , | Leave a comment

How to Interview – 4 Key Tips for Avoiding Bad Hires

Making a bad hiring decision impacts client relationships, morale, and revenue. Learn how to avoid making a hiring mistake before it happens Continue reading

Posted in Coaching, Communication, Hiring, Technical Management | Tagged , , , , , , , , | 3 Comments

But I don’t want a POS…

Jargon can be dangerous – say what you mean and make sure your audience knows the lingo before you use industry terminology. Continue reading

Posted in Communication, Technical Management | Tagged , , , | Leave a comment